Furniture & Mirrors
- Delivery is FREE within mainland UK, using one-man specialist couriers. If you are outside of this area, please contact me with your location and postcode.
- If no help is available at your residence to assist our courier with heavy and/or large items then there will be a surcharge for two-man delivery.
- Once payment for an order has been received we will confirm a delivery date and the courier will contact you in person to arrange the details.
- We aim to deliver within 7-10 days, however, please allow up to 21 days.
- For commissions, we will provide a lead time with our quotation.
- You are welcome to collect, by prior arrangement, from me in Burstall, Ipswich, Suffolk.
- We pride ourselves on our excellent customer service and sincerely hope that you will love your purchase.
- However, if you decide to return an item please contact us within 14 days of delivery and ship back to us within 30 days of delivery. The safe return and cost of doing so, must be paid by yourself. Only when an item has been received in its original condition will we issue a refund for the item and the original delivery cost. Please note that the buyer is responsible for any loss in value.
- Due to the nature of commissions and personalised orders we are unable to accept returns for these items unless they arrive damaged or defective.
Damage in Transit
- We take great care to package our goods safely and carefully for their journey to their new home. However, if you discover damage upon delivery please contact us as soon as possible with photographic evidence. Most furniture will be delivered blanket wrapped, please check it upon delivery and raise any issues with your courier.